Customer Statement in Odoo 18 Accounting (Enterprise)
Introduction:
In the world of accounting, maintaining clarity and transparency in customer transactions is vital. One of the key tools that helps achieve this is the customer statement, a document that summarizes all financial interactions between a business and its customer over a particular time period. With the release of Odoo 18, this feature is now directly available as part of the Accounting module, enabling businesses to streamline their receivables and improve customer communication.
Whether it's tracking outstanding balances, reviewing payments, or managing credit notes, the customer statement provides a consolidated view, ensuring both the business and the customer stay on the same page.
Purpose of the Customer Statement:
The Customer Statement is essential for:
Offering a clear summary of a customer’s financial activity (invoices, payments, credits, refunds).
Keeping an official record of all customer-related transactions.
Reminding customers about outstanding balances and due dates.
Ensuring timely payments and reducing the risk of bad debts.
Building transparency and trust in customer relationships.
Enhancing internal cash flow management and accounts receivable monitoring.
Businesses working with multiple clients, such as those in construction, wholesale, or services, benefit greatly from regularly issuing customer statements to maintain healthy financial operations.
Step-by-Step: How to Use Customer Statement in Odoo 18
Step 1: Access the Customer Statement
Navigate to the Accounting module.
From the top menu, go to Customers → Customers.
3. You'll be redirected to the customer list in Kanban view.
Step 2: Select a Customer
4. Click on the customer for whom you want to generate a statement.
5. On the customer form, locate the ‘Customer Statement’ smart button.
6. Clicking the “Customer Statement” smart button will display the complete statement for that customer.
7. When you open a customer statement, several default filters are provided to help you narrow down the data by key criteria:
Account Type—filters by accounts involved (e.g., receivable, payable)
Partner—automatically set to the selected customer (e.g. Administrator)
Status of Entries—such as posted, draft, unreconciled, etc.
Currency—limits statement to a specific currency
Date/Period—Choose predefined options (“This Month”, “Quarter”, “Year”) or set a custom date range
Conclusion
The customer statement feature in Odoo 18 Accounting (Enterprise) is a powerful addition for businesses looking to improve their financial communication and transparency with customers. With just a few clicks, you get a clean, structured view of all customer transactions over a selected time frame.
By using this feature, businesses can:
Ensure timely collections.
Reduce payment disputes.
Keep financial records accurate and organized.
Provide customers with clear insights into their accounts.
For organizations managing high transaction volumes, this tool can significantly streamline receivables, reduce manual tracking efforts, and improve overall financial health.