Introduction

Efficient customer transaction tracking is essential for delivering better service and making informed business decisions. To simplify this, we’ve introduced the Customer Log Module in Odoo, designed to give businesses instant access to customer transaction histories from both Sales Orders (SO) and Point of Sale (POS) systems.

Why This Module Was Built

In many businesses, checking a customer’s past transactions requires navigating multiple screens, causing delays and inefficiencies. This module was built to centralize transaction data, allowing users to quickly view order histories, print invoices, and offer more personalized service all from a single interface.

Key Features

• Detailed Transaction Tracking – View SO and POS transactions in one place.

• Clickable Log Icon – Quick access to transaction details from POS screen.

• Customer Selection Warning – Ensures a customer is selected before accessing logs.

• Expandable Order Details – Drill down into individual order information.

• Invoice Generation & Printing – Print invoices for completed orders with ease.
  
  

Business Usage

The Customer Log Module is especially useful for:

• Sales Teams – Access order histories to tailor recommendations.

• Cashiers & POS Users – Instantly view and print previous invoices for walk-in customers.

• Support Teams – Resolve queries quickly by checking past transactions.

• Managers – Analyze purchase patterns to create targeted marketing or loyalty programs.

Conclusion

The Customer Log Module enhances visibility, improves service speed, and helps businesses make data-driven decisions. By centralizing transaction details, it streamlines operations and strengthens customer relationships all within your POS environment.