Challenges

Managing thousands of hardware SKUs led to frequent stock mismatches, as sales teams lacked real-time visibility and often overcommitted orders. Warehouse operations were manual, with no bin-level tracking, causing misplaced items, picking errors and delayed dispatch.

Procurement was reactive, driven by urgent shortages instead of demand planning, resulting in inconsistent pricing and higher purchase costs. Pricing across customers was not controlled, leading to margin leakage.

Limited visibility on receivables and customer credit created delays in collections and cash flow uncertainty.

Solution

Implemented a centralized ERP integrating sales, inventory, purchase and finance. Real-time stock visibility ensured accurate order commitments and reduced delivery issues.

Enabled SKU-level inventory control with reorder rules to maintain optimal stock levels. Digitized warehouse operations with bin-level tracking for faster and error-free dispatch.

Automated procurement planning improved purchasing efficiency and cost control. Standardized pricing with controlled price lists protected margins.

Integrated financial tracking provided clear visibility on receivables and credit limits, improving cash flow management.