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In odoo18, How do I ensure new tickets are assigned to the user with the lowest number of open tickets?

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Kowsalya

In odoo18, How do I ensure new tickets are assigned to the user with the lowest number of open tickets?
A. Configuration > Helpdesk Teams > Click on a Team > Visibility > All Internal Users

B. Configuration > Helpdesk Teams > Click on a Team > Automatic Assignment > Each user has an equal number of open tickets

C. Configuration > Helpdesk Teams > Click on a Team > Follow All Team’s Tickets

D. Configuration > Helpdesk Teams > Click on a Team > Automatic Assignment > Each user is assigned an equal number of tickets


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Kowsalya
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Answer: Configuration > Helpdesk Teams > Click on a Team > Automatic Assignment > Each user has an equal number of open tickets
Explanation:
In Odoo 18, enabling “Each user has an equal number of open tickets” automatically assigns new tickets to the user with the fewest open tickets. This helps balance the workload among helpdesk team members.

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