Web based CRM solution specially developed for contact centers. It is dedicated to your telemarketing, prospecting and telemarketing campaigns.
CRM provide Real-time monitoring of all your communication channels, KPI's customization to better track your productivity, 100% Web-based supervision interface accessible from a browser, tablet or Smartphone, Call configuration: delays, frequency, opening hours, Unlimited import of contacts,.
Agent Desktop
100% Web-based and secure console
Multi-channel and unified management of all flows: voice, e-mail, chat, social, Web, video...
Status customization: available, online, on hold, on pause...
Advanced features: call transfer, directories, conference...
Recording calls on demand
Real-time personal and KPI reporting
CTI and CRM integration
Configuration Manager
Multilingual administration interface to manage all the configuration of your platform
Drag and drop" menu to easily modify configuration parameters in real time
Custom configuration: opening hours, call centre and group management, audio message management, post-coding status, queues and much more
Statistics & Reports
Online customization of reports and KPIs to maintain service levels
Detailed management of reports and statistics (by call centre, by group, by service/hour, by day, by month...)
Custom Graphical User Interface
Data export (CSV, FTP, Web services)
